Frequently Asked Questions

Fitment & Compatibility

How do I know if a part fits my machine?

To confirm fitment, check the product listing for your equipment's brand, model number, and OEM replacement number. If your machine is not referenced in the listing, please contact us before ordering so we can help verify compatibility.

What information do I need to verify compatibility?

Have your equipment's brand, model number, and serial number ready. These are typically found on a label on the frame, under the seat, or near the engine. You can also cross-reference the OEM part number from your existing part or parts manual.

What if I'm not sure whether a part fits?

Don't guess — reach out to us before placing your order. We're happy to help confirm compatibility. Visit our Contact Us page to get in touch.

OEM & Replacement Part Numbers

What does "replaces OEM" mean?

“Replaces OEM” means the product is an aftermarket replacement designed to fit and function in place of the referenced Original Equipment Manufacturer (OEM) part. It does not mean the product is manufactured or endorsed by the original equipment manufacturer.

How do I find my OEM part number?

Your OEM part number can be found in your equipment's parts manual, printed on the original part itself, or on the manufacturer's website by searching your model number.

Can I search by OEM part number?

Yes — you can search our store using an OEM part number (such as a Husqvarna, Ariens, Toro, or other manufacturer part number) to find potential compatible replacements. Always verify the product description and fitment information before ordering. If you need help, contact us and we'll point you in the right direction.

Deck Rebuild Kits

What's included in a deck rebuild kit?

Kit contents vary by product and may include spindle assemblies, mower blades, pulleys, belts, or other deck components. Please check the individual product listing for the exact contents and quantities included in each kit.

Do I need special tools to install a kit?

Most kits can be installed with standard hand tools. We recommend consulting your equipment's service manual for proper installation procedures and torque specifications.

Shipping

How long does order processing take?

Orders can take 1–2 days for processing and handling before they ship.

Do you offer free shipping?

Yes — all orders of $150.00 or more weighing up to 30 lbs qualify for free shipping. Orders will be delivered 3–8 business days after all items are available to ship, including pre-order items.

What if my order is over $150 but weighs more than 30 lbs?

Orders of $150.00 or more weighing over 30 lbs and up to 60 lbs qualify for a $30 flat rate shipping. Delivery is 3–8 business days after all items are available to ship.

Can free shipping or flat rate orders be delivered to a PO Box?

No — orders qualifying for free shipping or $30 flat rate shipping cannot be shipped to a PO Box.

Are delivery time estimates guaranteed?

Shipping times are estimates provided by the carrier and are for reference only. Once your package is handed to the carrier, we cannot guarantee delivery within the estimated timeframe. Shipping times may also be affected by weather conditions.

For full shipping details, visit our Shipping Rules page.

Returns

What is your return window?

We accept returns for exchange or refund within 30 calendar days of delivery. After 30 days, at our sole discretion, we may offer an exchange or store credit only. Items must be in new, unaltered, and unused condition.

Is there a restocking fee?

Yes — there is a 15% restocking fee for returned items that are not being exchanged and are not damaged.

Who pays return shipping?

If the return is not due to our error, the customer is responsible for all return shipping costs.

What if my item arrived damaged or is the wrong part?

Contact us immediately if your item arrives damaged or if you received the wrong part. Items that are defective or incorrectly shipped by us qualify for store credit or a cash refund.

How do I start a return?

Visit our Returns page to begin the return process. Your original sales receipt must accompany all returns.

Contact & Support

How do I reach your team?

The best way to reach us is through our Contact Us page. We're here to help with fitment questions, order issues, or anything else you need.